Introduction

BTST are committed to protecting the privacy of visitors to this website and to our patients with whom we work. This Privacy Policy is designed to let you know what information we collect about you, how we store it and how we use it.

By visiting this website, you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and our Terms of Business. We keep this Privacy Policy and the Terms of Business under regular review and we reserve the right to update them without notice. We recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new Terms. Our Terms of Business do not affect your statutory rights.

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Statutory Obligation

We are committed to compliance with all relevant data protection legislation, including the General Data Protection Regulation effective 25th May 2018 (which replaces the Data Protection Act 1998) and Privacy and Electronic Communications Regulations 2003.

What information do we collect about you?
We collect information about you when you register with us as a patient, contact us or confirm a booking for our services. We also collect information when you voluntarily complete consent/participation forms, customer surveys, provide feedback and participate in competitions. We collect information surrounding your health and next of kin to inform our services and to keep you safe.

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How will we use the information about you?

We collect information about you; to send response to your enquiries, Make bookings (such as your name, postal address and e-mail address etc), keep treatment notes, take information about your health to ensure we are safe in treating you and demographic/profile information (for instance, your postcode and age).

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We shall use your personal information for: a) performing the services which you have requested; b) for any regulatory or legal purposes imposed on us and for any other legitimate interest of ours such as for, preventing fraud, maintaining adequate records, the recovery of unpaid debts or the correct keeping of logs of accident or injury sustained whilst in our care in accordance with our insurers and regulatory frameworks.

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Marketing

We would like to send you information about our products and services. You have right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes from BTST, please contact us at btst@outlook.com or in writing to BTST, 37 Diamond Avenue, Rainworth, NG21 0FF

Unless we hear from you otherwise, we shall keep you informed of any promotions, discounts or other products and services from BTST that we may think may be of interest to you for up to 36 months from your last interaction with BTST. Following such period, we shall assume that you are no longer interested in such promotions, discounts or other products and services.

To stop receiving contact you must contact us directly. We will also use Mailchimp now and again to send information via email, if you no longer wish to receive these types of emails you can unsubscribe via the link at the bottom of the email or contact us directly using the contacts details stated below.

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We do not share your data with any other companies.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information & treatment notes, please contact us using the contact details shown below.

We want to make sure that your personal information is accurate and up to date and we regularly check the information hold is still correct. You may also ask us at any time to correct or remove information you think is inaccurate.

How long we will keep the information for
Your information will be kept for no longer than is necessary for the purposes for which the personal information is processed. In doing so we may retain such information for a reasonable time to prevent fraudulent activities, for our own reporting regulatory requirements and to protect ourselves in the event of any legal claims and complaints.

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Social plugins

The Website contains social plugins from social media platforms such as Instagram, Facebook and Twitter. If you visit a website containing such a plugin, your browser can establish a direct connection with the servers of those social media platforms and transmit information about your surfing behaviour to their servers (e.g. even if you do not click the “Like” button). If you are logged into one of the social media sites, the social media platform can assign the visit to your social media account. BTST has no influence on the type and scope of the information collected and transmitted but may receive information through such channels and you may receive marketing from us via such social media platforms as a result of your browsing habits.

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Children

If you are aged 16 or under‚ please obtain your parent or guardian’s permission prior to providing any personal information to us. Children without this consent should not provide us with such information.

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Security

Our internal procedures cover the storage, access and disclosure of information in accordance with data protection legislation. Please note that e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by   e-mail to us, you are doing so at your own risk.
We use industry standard encryption technologies when transferring and receiving customer information exchanged with our website. Your personal information may be held on computer or manual files.

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External Links
BTST accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided “as is” with no warranty, express or implied for the information provided within them.

 

Contacting Us
If you have any queries about this website we can be contacted by:
Email: BTST@outlook.com
Post: BTST, 37 Diamond Avenue, Rainworth, Notts, NG21 0FF

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How to report a concern
If you have a concern about how your information is being used and our data practices, we ask that you contact us via the contact details shown above